Return Policy

To request a return, please contact us at customerservice@sterlingspectrum.com with your order number and the reason for the return. All returns must be approved in advance. Returns sent without prior approval may not be accepted.

To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.

Return shipping

Unless an item arrived damaged or defective, the buyer is responsible for return shipping costs.

Wholesale cartons

Wholesale cartons, such as the Mainline 240 Pack and the Premium Line 150 Pack, are sold at a significant discount. Because of this, you will be responsible for paying the return shipping costs on wholesale cartons, and returns may be subject to a restocking fee.

Questions

Contact us at customerservice@sterlingspectrum.com or 1-650-762-5730.